Moving house can be a stressful experience. We here at NEPLM, keep you informed from the application stage right the way through to when you move out, including important events such as your referencing status, booking inspections et.

We have our own bespoke maintenance issue reporting tool via our website. Our intuitive menu lets you give you in-depth understanding of the issues you have and will route the problem to the necessary contact depending on the severity. If issues are urgent/mandatory, someone will be in touch quickly, all other issues are addressed by the office and work scheduled accordingly. Adding photos will help the agent understand the problem.

Reporting issues properly ensures you don’t incur costs from unreported issues becoming worse and causing more damage that you may become liable for.

Alarms & Smoke Detectors
Faulty, damaged or not working
Carbon Monoxide alarm

Contact us immediately on 0191 500 9767.

If you smell gas, call the gas emergency hotline on 0800 111 999 – 24 hours a day.

Security alarm

Contact us on 0191 500 9767.

Smoke alarm problem

Email our office at maintenance@neplm.uk.

Smoke alarm not working

Email our office at maintenance@neplm.uk.

Smoke alarm too sensitive

Email our office at maintenance@neplm.uk.

Smoke alarm beeping

Try changing the batteries. If this does not fix the problem, email our office at maintenance@neplm.uk.

Other

Email our office at maintenance@neplm.uk.

Appliances - Kitchen/Household
Faulty, damaged or not working
Dishwasher

Email our office at maintenance@neplm.uk.

Electric Heater

Email our office at maintenance@neplm.uk.

Extractor Fan

Email our office at maintenance@neplm.uk.

Extractor Hood

Email our office at maintenance@neplm.uk.

Fridge/Freezer

Email our office at maintenance@neplm.uk.

Microwave

Email our office at maintenance@neplm.uk.

Oven/Cooker

Email our office at maintenance@neplm.uk.

Television

Email our office at maintenance@neplm.uk.

Tumble Dryer

Email our office at maintenance@neplm.uk.

Washing Machine

Email our office at maintenance@neplm.uk.

Other

Email our office at maintenance@neplm.uk.

Bathrooms & Toilets
Leaking, damaged or broken facilities
Bathroom leak - Non-emergency

Call us on 0191 500 9767 or email our office at maintenance@neplm.uk.

Bathroom leak - Serious

Contact us on 0191 500 9767.

Extractor fan not working

Email our office at maintenance@neplm.uk.

Flooring/carpet problem

Email our office at maintenance@neplm.uk.

Hot water not working

Contact us on 0191 500 9767.

Light not working

Email our office at maintenance@neplm.uk.

Pipe leaking

Contact us on 0191 500 9767.

Radiators/Heaters/Towel Radiator

Email our office at maintenance@neplm.uk.

Sealant/Grouting/Tiles Issue

Email our office at maintenance@neplm.uk.

Shower problem

Email our office at maintenance@neplm.uk.

Tap - Dripping

Email our office at maintenance@neplm.uk.

Tap - Leaking

Call us on 0191 500 9767 or email our office at maintenance@neplm.uk.

Tap - Loose

Email our office at maintenance@neplm.uk.

Tap - Not working

Email our office at maintenance@neplm.uk.

Toilet blocked

Call us on 0191 500 9767 or email our office at maintenance@neplm.uk.

Toilet - Handle broken

Email our office at maintenance@neplm.uk.

Toilet - Leak on toilet pipework

Call us on 0191 500 9767 or email our office at maintenance@neplm.uk.

Toilet - Leak from toilet basin

Call us on 0191 500 9767 or email our office at maintenance@neplm.uk.

Toilet - Not flushing properly

Email our office at maintenance@neplm.uk.

Toilet - not refilling properly

Email our office at maintenance@neplm.uk.

Toilet - seat broken

Email our office at maintenance@neplm.uk.

Towel rail issue

Email our office at maintenance@neplm.uk.

Window problem

Email our office at maintenance@neplm.uk.

Other

Email our office at maintenance@neplm.uk.

Blinds, Curtains, Furniture, Fixtures & Fittings
Damaged or not fit for purpose
Blind broken / problem

Email our office at maintenance@neplm.uk.

Curtain pole fallen down / broken

Email our office at maintenance@neplm.uk.

Furniture problem

Email our office at maintenance@neplm.uk.

Wall fixing problem

Email our office at maintenance@neplm.uk.

Other

Email our office at maintenance@neplm.uk.

Boilers, Heating & Hot Water
Faulty boiler, no heating or Hot Water
Boiler issues

Call us on 0191 500 9767 or email our office at maintenance@neplm.uk.

No hot water

Call us on 0191 500 9767 or email our office at maintenance@neplm.uk.

No heating

Call us on 0191 500 9767 or email our office at maintenance@neplm.uk.

No hot water & no heating

Call us on 0191 500 9767 or email our office at maintenance@neplm.uk.

Hot water problem to one tap

Call us on 0191 500 9767 or email our office at maintenance@neplm.uk.

Radiator not getting hot

Email our office at maintenance@neplm.uk.

Radiator leaking

Call us on 0191 500 9767 or email our office at maintenance@neplm.uk.

Shower hot water issue

Call us on 0191 500 9767 or email our office at maintenance@neplm.uk.

Other

Email our office at maintenance@neplm.uk.

Doors, Windows & Locks
Faulty, damaged or not closing properly
Back door issue

Call us on 0191 500 9767 or email our office at maintenance@neplm.uk.

Cupboard door issue

Email our office at maintenance@neplm.uk.

Door handle issue

Email our office at maintenance@neplm.uk.

External door lock issue

Call us on 0191 500 9767 or email our office at maintenance@neplm.uk.

Front door issue

Call us on 0191 500 9767 or email our office at maintenance@neplm.uk.

Internal door lock issue

Email our office at maintenance@neplm.uk.

Patio door issue

Call us on 0191 500 9767 or email our office at maintenance@neplm.uk.

Window - latch problem

Email our office at maintenance@neplm.uk.

Window - broken

Call us on 0191 500 9767 or email our office at maintenance@neplm.uk.

Window - cracked

Email our office at maintenance@neplm.uk.

Window - handle problem

Email our office at maintenance@neplm.uk.

Other

Email our office at maintenance@neplm.uk.

Drainage & Guttering
Blocked drains, gutters & guttering
Bath drain problem

Call us on 0191 500 9767 or email our office at maintenance@neplm.uk.

Bathroom sink drain problem

Call us on 0191 500 9767 or email our office at maintenance@neplm.uk.

Kitchen sink drain problem

Call us on 0191 500 9767 or email our office at maintenance@neplm.uk.

Shower sink drain problem

Call us on 0191 500 9767 or email our office at maintenance@neplm.uk.

Toilet sink drain problem

Call us on 0191 500 9767 or email our office at maintenance@neplm.uk.

Drains smelling

Email our office at maintenance@neplm.uk.

External drain issue

Email our office at maintenance@neplm.uk.

External guttering issue

Email our office at maintenance@neplm.uk.

Leaking waste pipe

Call us on 0191 500 9767 or email our office at maintenance@neplm.uk.

Other

Email our office at maintenance@neplm.uk.

Electricity & Lighting
No electricity, faulty sockets & Switches
Electrics / fuse box tripping

Call us on 0191 500 9767 or email our office at maintenance@neplm.uk.

No electrics - lights & sockets

Call us on 0191 500 9767 or email our office at maintenance@neplm.uk.

No electrics - lights only

Call us on 0191 500 9767 or email our office at maintenance@neplm.uk.

No electrics - sockets only

Call us on 0191 500 9767 or email our office at maintenance@neplm.uk.

Plug sockets - not working

Call us on 0191 500 9767 or email our office at maintenance@neplm.uk.

Plug sockets - damaged or loose

Call us on 0191 500 9767 or email our office at maintenance@neplm.uk.

Light bulb needs replacing

Tenant’s responsibility

Light not working - single light

Email our office at maintenance@neplm.uk.

Light not working - all lights

Call us on 0191 500 9767 or email our office at maintenance@neplm.uk.

Light switch not working / broken

Email our office at maintenance@neplm.uk.

Other

Email our office at maintenance@neplm.uk.

Garden & Property Exterior
Fences, Garden, Walls, Garage, etc.
Blocked external drain

Email our office at maintenance@neplm.uk.

Fencing Damaged

Email our office at maintenance@neplm.uk.

Fencing fallen down

Email our office at maintenance@neplm.uk.

Garage door problem

Email our office at maintenance@neplm.uk.

Garden issue

Email our office at maintenance@neplm.uk.

Guttering problem

Email our office at maintenance@neplm.uk.

Shed problem

Email our office at maintenance@neplm.uk.

Outside wall issue

Email our office at maintenance@neplm.uk.

Other

Email our office at maintenance@neplm.uk.

Leaks, Running Water & Taps
No running water or leaking pipes
Leak emergency

Call us on 0191 500 9767 or email our office at maintenance@neplm.uk.

Leak minor - no damage

Email our office at maintenance@neplm.uk.

Flat above leaking

Call us on 0191 500 9767 or email our office at maintenance@neplm.uk.

Leak into another flat or property

Call us on 0191 500 9767 or email our office at maintenance@neplm.uk.

Emergency leak, toilet leak, pipe, radiators

Call us on 0191 500 9767 or email our office at maintenance@neplm.uk.

Water leak other

Call us on 0191 500 9767 or email our office at maintenance@neplm.uk.

Overflow pipe issue

Email our office at maintenance@neplm.uk.

Radiator leaking

Email our office at maintenance@neplm.uk.

Tap not working

Email our office at maintenance@neplm.uk.

Tap dripping

Email our office at maintenance@neplm.uk.

Tap leaking

Email our office at maintenance@neplm.uk.

Tap loose

Email our office at maintenance@neplm.uk.

Tap jammed

Email our office at maintenance@neplm.uk.

Washing machine leak

Email our office at maintenance@neplm.uk.

Other

Email our office at maintenance@neplm.uk.

Other
Can't find it - Report it here
Smell

Email our office at maintenance@neplm.uk.

Damp

Email our office at maintenance@neplm.uk.

Pests - mice, rats, etc.

Email our office at maintenance@neplm.uk.

Other

Email our office at maintenance@neplm.uk.

Other - Urgent

Call us on 0191 500 9767 or email our office at maintenance@neplm.uk.

Contact Us

Address
North East Property Lettings & Management Ltd
2 South Terrace
Sunderland
SR5 2AW

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